Senior Health Insurance Information Program - SHIIP Volunteer Counselor (copy)

Provide one-on-one assistance to help Medicare beneficiaries, their caregivers or representatives with questions and problems related to Medicare & related health insurances. Counselors also assist their sponsor site to create awareness of SHIIP-SMP services in the county; for example, discussions with partners or group presentations.

Responsibilities:

Meet new volunteer counselor certification and annual recertification requirements. Provide confidential/objective counseling to beneficiaries/ representatives on Medicare and related health insurance issues. Advocate on behalf of beneficiaries to help them resolve Medicare and other related health insurance issues. Educate individual beneficiaries on Medicare related issues. Serve clients regardless of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status. Utilize SHIIP-SMP and Medicare materials and resources to stay up-to-date on issues affecting Medicare Beneficiaries. Use Medicare internet-based programs to help clients compare plans. Assess beneficiary needs and make appropriate referrals when necessary. Comply with SHIIP-SMP policies and procedures, including those regarding confidentiality and reporting of SHIIP-SMP activities. Promote SHIIP-SMP in your community through presentations and/or displays. Actively recruit new SHIIP/ SMP volunteers.

Desired Qualifications: Ability to listen, identify beneficiary issues, and problem solve Ability to maintain confidentiality Willingness to advocate on behalf of Medicare beneficiaries Comfort utilizing technology, the internet and online programs Ability to work independently or as part of a team Effective oral and written communication skills Good organizational skills Willingness and ability to learn and retain information Sensitivity in working with diverse populations Ability to present information in a group setting