Senior Health Insurance Information Program (SHIIP) - Office Assistant

Overview of Role and Main Responsibilities:

SHIIP-SMP trained and certified volunteers assist thousands of Iowans each year to understand their Medicare benefits/options and fight Medicare fraud and abuse. SHIIP-SMP volunteers offer individual counseling sessions, community education, and special projects. Local community organizations partner with SHIIP-SMP to host trained volunteers at sponsor sites across Iowa.Volunteer Office Assistants play a critical role in provision of services.

Key responsibilities for this role may include: Assisting with creation of new www.Medicare.gov accounts. Entering prescription drugs from clients into Plan Finder on www.Medicare.gov, including calling the client or pharmacy to verify accuracy of the drug list. Assisting with copying, mailing and other site office assistance. Screening client calls for service and/or scheduling counseling appointments.

Position Requirements 21 year of age or older. Strong computer and internetskills. Attention to detail. Satisfactory backgroundcheck. Confidentiality agreement. SHIIP-SMP Office Assistant training. Not currentlyworking more than 20 hours a week. Not active in selling insurance or have any potential financial gain from being a SHIIP- SMP volunteer.